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Shipping & delivery

Questions about delivery? Email afloatpiercingjewelry@gmail.com with the product or order number and destination.

Shipping destinations & charges

We offer free standard shipping on orders with a qualifying merchandise subtotal of €20 or more to all destinations supported at checkout. Free shipping is applied automatically; no code is needed. The qualifying subtotal is calculated after any combinable discounts and excludes taxes and shipping. For orders below the free-shipping threshold, standard delivery to France is €7.99; charges for other supported destinations are displayed at checkout before payment.

We accept orders only for destinations supported at checkout. A destination being supported by AliExpress does not mean every item in our store can be shipped there.

How orders are fulfilled

Afloat Piercing Jewelry works with third-party suppliers through AliExpress. Items are shipped directly by the supplier. The dispatch location and available delivery service vary by item and destination. An order containing several items may arrive in separate parcels. Afloat remains your point of contact for delivery questions and problems.

Processing & delivery times

Processing time is the period before dispatch; transit time starts after dispatch. Both depend on the supplier, item and destination. Please check any product-specific delivery information before ordering. If a processing or delivery estimate is not shown, contact us before placing an order so that we can check with the supplier.

Customs clearance, local holidays and carrier disruption may affect delivery. Estimated dates do not remove your rights if goods are not delivered as agreed.

Tracking your order

Once an item is dispatched, check your shipping confirmation and order status page for available tracking details. Tracking can take time to update, and separate parcels may have different tracking numbers. If tracking is missing or stops updating, email us with your order number.

Address changes, delays & missing parcels

Please check your delivery address before paying. Contact us as soon as possible if it needs to change; we will check whether the supplier can update it before dispatch. If delivery is delayed, marked as delivered but not received, or a parcel is incomplete, contact us promptly. We will investigate with the supplier or carrier and arrange the remedy required by applicable law.

Damaged goods & returns

If an item arrives damaged or incorrect, email us with the order number and a description of the issue. Photos are helpful where available. See our Returns & Refunds Policy for return instructions, shipping costs and refund information. Do not post a return until we have provided the correct supplier return address.