Refund policy

Returns & refunds

For return requests or questions, email afloatpiercingjewelry@gmail.com with your order number and the item concerned. Afloat Piercing Jewelry handles your request directly, including when an AliExpress supplier fulfils your order.

14-day return window

Notify us within 14 calendar days after delivery to request a return. For an order delivered in separate parcels, the period starts when the final item is delivered. Any longer period required by applicable law remains available. To exercise an applicable statutory right of withdrawal, a clear statement of your decision is sufficient; no reason or discretionary approval is required.

How to return your item

Contact us for the correct supplier return address and instructions before posting your parcel. Returns go directly to the relevant supplier, and the address may be outside your country. Do not send goods to the address on the delivery parcel or our business address unless we confirm it is the correct return destination. We will provide instructions promptly without restricting your statutory rights.

After notifying us of a statutory withdrawal, send the goods back within 14 days. Pack them securely, include your order reference and keep proof of dispatch. Please return any supplied accessories and packaging where available.

Return shipping & fees

For a change of mind, including choosing the wrong size or style, you arrange and pay the direct cost of return shipping. We do not charge a restocking fee. For faulty, damaged, incorrect or otherwise non-conforming goods, contact us before arranging postage; necessary return costs are covered by us where required by applicable law.

Condition & hygiene

Please handle jewelry carefully. You may be responsible for loss in value caused by handling beyond what is necessary to inspect an item. Where the law allows, sealed goods unsuitable for return for health or hygiene reasons are excluded from withdrawal once unsealed. This is not a blanket exclusion for all piercing jewelry, and it does not remove rights relating to faulty or incorrect goods. Custom-made or clearly personalised items may also be excluded where the law permits. Discounted prices alone do not remove statutory rights.

Damaged or incorrect items

Email us promptly with your order number and details of the issue. Photos are helpful where available. We will investigate and arrange the remedy required by applicable law. You do not need to open a dispute with an AliExpress seller yourself.

Refunds

For an eligible statutory withdrawal, we refund payments received, including the least expensive standard outbound delivery we offered, within 14 days of your notice. We may withhold payment until goods or proof of return are received, whichever is earlier. Refunds use the original payment method unless otherwise agreed without a fee. Your bank may take additional time to display the credit. Mandatory consumer guarantees remain unaffected.

Exchanges & cancellations

Contact us if you need a different size or style. We will explain the return process and availability of a separate replacement order. You may request cancellation before dispatch. If the item has already shipped, the applicable return and withdrawal rights still apply.